Boston Common /

Blockbuster sucks

01/10/05


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Oh, so Blockbuster's eliminated late fees and joyful citizens are crying from happiness? Amy discovers why God invented fine print:

... Guess what.. after this huge advertising campaign, and many news stories about "No Late Fees", each store can chose to participate. So check before you rent at Blockbuster, because you could end up like someone I know who recently returned a dvd one day late and was told: you have a late fee on your account. We are not one of the participating Blockbuster stores. ...
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Comments

Jason says (on April 4, 2005 09:21 PM):

Well franchise stores don't have to participate because when a store is franchised, it means that it's privately owned... The owner can do what he/she wants...

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yo says (on May 1, 2005 07:26 AM):

hey, franchised stores can not hemmorage money like corporate stores can. don't whine about no late fees, it's vastly saving you money. i'm a BBV store manager, i've worked there for years. trust me, people are getting WAY less fucked by big blue now. we are getting massive pressure to make up for all that revenue the company is losing.

think about it this way: movies were always sold to you after 14 days. you were just charged late fees up until then. don't whine.

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Wastedyrs says (on June 13, 2005 06:29 PM):

This is classic "way less fucked by BBV now". That's great. Now I'm just not getting fucked as much, but still getting fucked. BBV is a joke. Why go there? You get bad service from high school drop outs nothing more.

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Gary Cornhole says (on October 10, 2005 05:56 PM):

If you don't like them don't GO! Don't cry about it just don't go.

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kmbq says (on November 6, 2005 05:15 PM):

Blockbuster sucks anyhow. I will NEVER do business with them again. Not only was the whole "no late fees" campaign horribly misleading, but there are policies (as with any company) that I do not understand. Awful customer service. When I called to ask, I was told, "Well, that's just the way it is." No explaining, no apology. I contacted them online and received no response. Great customer service, good job Blockbuster.

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Former BBV Manager says (on March 15, 2006 03:09 PM):

I'm definitely not backing BBV, but I resent the "high school dropouts" comment. I worked there for 6 years, and I'm working on my doctorate now (Not that it means much...). So, avoid generalizations. I'll agree there are some complete morons working at some of these locations, but not all of them.

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paul says (on June 14, 2006 10:51 AM):

Ive been a customer of bb for over 10 years, currently have the game pass, a few days ago i rented a game around 10:30 am then went back at 1:00 pm to exchange it for another game. As the store manager was checking me out, she made the comment i hope you arent making illegal copies of games, in a joking manner, or we'll have to flag your account, I was taken aback and in shock, all she had to do was check my rental history and that would have told her all she needed to know. I thought the game pass meant unlimited rentals, isnt that the reason they offer it ?
this is store no 06508 in lawndale ca, suffice it to say that when my game pass is expired I will not be renewing it at this store. store manager rhonda.

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Trackback: I read a blip on Boston Common from Amy about how some Blockbuster franchises are still charging late fees . ...

From I'm still getting my videos at my local libraries., posted on j's scratchpad, January 13, 2005 12:23 AM


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